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Outages & Trouble Calls


To report power outages, downed lines and other electrical hazards:

Kenora Hydro Office
Monday to Friday – 7:30am – 4:30pm

Statutory holidays, evenings and weekends

Street Lights:

The City of Kenora owns the street lights in Kenora and Kenora Hydro is only involved in the repair of the street lights.  To report a street light that is not working properly please call 807-467-2076 or e-mail

Monthly maintenance of the street lights is performed by Kenora Hydro.  During this time, you may notice the lights on during the day.  This is just part of the normal maintenance procedures.

Other street light issues, please contact the Roads Department Supervisor at 807-467-2247.

For all other inquiries, new account setups, disconnects/reconnects:

City Hall Customer Service
Monday to Thursday – 8:00am – 4:30pm
Friday – 8:30am -4:30pm
excluding statutory holidays