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Conditions of Service

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Each electricity distributor in Ontario is required by the Ontario Energy Board to have its own “Conditions of Service” document. This document outlines our obligations to our customers, and is based on the Ontario Energy Board’s “Distribution System Code”.

This document allows the public access to Kenora Hydro’s operating practices including our security deposit policy, disconnection policy, requirements for new connections, and both general and technical information about our distribution system.

The Conditions of Service is in PDF format, you will need Adobe Acrobat Reader to read it. This is a lengthy document, you can navigate through it using the “Search” function.

Kenora Hydro’s Conditions of Service are subject to change, any subsequent changes will be posted to this location once they are approved by the Ontario Energy Board.