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Disruptions & Closures

disruptions-closures

The City of Kenora works hard to keep your programs, services and infrastructure open and accessible. We appreciate your patience when we do have service disruptions and closures.

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Disruption & Closure Notices

Possible Traffic Delays Valley Drive

January 23, 2019

Please be advised snow removal on Valley Drive will begin on January 23, 2019. Traffic may be delayed at various times, with flag persons controlling traffic when necessary.

Please avoid parking along the street where snow removal signs are posted. Vehicles parked in a signed snow removal zone may be ticketed and/or towed at the owner’s expense.

The City thanks the public for their cooperation and patience as this winter maintenance is carried out.

Water and Wastewater Rate Increase Effective January 2019

To All Consumers of City of Kenora Water and Wastewater Services

Please be advised that effective January 1, 2019, City of Kenora water and wastewater rates will increase by 5.5% for all residential and commercial consumers. The water cost will be set at $1.51 per cubic meter or per 1000 litres. This rate together with the fixed cost and wastewater cost will change an average monthly bill for residential consumption (based on an average of 15 cubic meters of water) from $127.22 to $134.26. This increase will allow the City to continue to replace existing assets, begin to address the infrastructure deficit, and improve revenue stability.

Consumers may direct questions about billing or the rate change to a Customer Service Representative at City Hall 467-2000.

Parking for Diamonds and Ice Event, August 2-6, 2018

Please be advised when attending the Diamonds and Ice Event from August 2 through August 6, 2018, the public is reminded to pay attention to the posted parking signs. The signs clearly indicate where spectators, players, officials, and all others are permitted to park while at the Portage Bay Ball Diamond in Keewatin.

By-law enforcement officers will be issuing tickets to vehicles parked in the no parking zones.

Parking is permitted on West Bay Road near the Ball Diamond and, for this weekend event only, a section on the south side of West Bay Road. Please refer to the map below for the permitted parking areas.

Temporary Parking Zone Map for Diamonds and Ice

E-billing Service Interruption

Notice to Customers on E-billing Service

Kenora Hydro has received a number of calls from customers who have not received their most recent utility bill notice by e-mail.   The service provider is actively working on a solution at this time.   If you have not received an e-bill notice recently and should have, please login to the portal and check the most recent billing information, or call 807-467-2000 for assistance.  We understand this is very inconvenient and frustrating, we are doing our best to help to resolve this as soon as possible.

Door-to-Door Water Testing Scam

Please be advised door-to-door salespersons are making their way around local neighbourhoods in Kenora asking to enter homes. Once inside, they want to see water lines to install filtration systems, as well as perform a water test showing that the water is unsafe. They are also asking the home owner to fill out an online application and sign a contract while they wait.

The Province of Ontario has banned door-to-door sales since March 1, 2018.  Therefore, door-to-door sales companies are not permitted to solicit business in the City of Kenora and residents should not feel pressure to sign a contract or engage in any water testing.

The City of Kenora drinking water quality must meet strict provincial standards and is regularly tested. Our water is completely safe for human consumption.

Do not let anyone you do not know into your home. Call the OPP if you feel you are in danger.