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Customer Service


Find the City of Kenora customer service centre at

City Hall, 1 Main Street South
Kenora, ON  P9N 3X2

Monday to Friday
8:30 a.m. to 4:30 p.m.

Closed Saturdays & Sundays and Statutory Holidays

City Hall is the primary customer service centre; it includes the following services:

Our call centre is very busy, so we will try to answer all the questions that you may have as quickly as possible. If you have specific questions regarding one of your City of Kenora accounts our friendly and knowledgeable staff in the Customer Service department are available Monday to Friday, 8:30 a.m. to 4:30 p.m. to assist customers.  For after-hours service, call 807-467-2080.

For a list of all applicable City staff that may be able to assist you, please see the staff directory.

  • Payment Services

    Payments for City of Kenora Water and Sewer Services may be made at City Hall by cash, debit, and cheque.

    Effective April 1, 2019, credit cards will not be accepted.