Customer Service

Find the City of Kenora customer service centre at

City Hall, 1 Main Street South
Kenora, ON  P9N 3X2
807-467-2000
Email: service@kenora.ca

Monday to Friday
8:30 a.m. to 4:30 p.m.

Closed Saturdays & Sundays and Statutory Holidays

City Hall is the primary customer service centre; it includes the following services:

• Reception and call distribution
• Sewer and Water accounts
• General inquiries
• Licensing – including lotteries, business, signs, and marriage
• By-Law Enforcement service requests
• Dog tags and registration
• Death registration
• POA (traffic) fines
• Parking tickets
• Payment processing for City of Kenora sewer and water, taxes, and miscellaneous services, as well as Synergy North (Kenora Hydro) accounts.
• Purchase various City of Kenora merchandise including bag tags, bus passes, water outlet cards, blue boxes, and miscellaneous City merchandise
• Central records

Our call centre is very busy, so we will try to answer all the questions that you may have as quickly as possible. If you have specific questions regarding one of your City of Kenora accounts our friendly and knowledgeable staff in the Customer Service department are available Monday to Friday, 8:30 a.m. to 4:30 p.m. to assist customers.  For after-hours service, call 807-467-2080.

For a list of all applicable City staff that may be able to assist you, please see the staff directory.