Public Notice Water and Wastewater Rate Increase

To All Consumers of City of Kenora Water and Wastewater Services

Please be advised that effective January 1, 2017, City of Kenora water and wastewater rates will increase by 8% for all residential and commercial consumers. The water cost will be set at $1.32 per cubic meter or per 1000 litres. This rate together with the fixed cost and wastewater cost will change an average monthly bill for residential consumption (based on an average of 15 cubic meters of water) from $108.90 to $117.68. This increase will allow the City to continue to replace existing assets, begin to address the infrastructure deficit, and improve revenue stability.

If consumers have questions about billing or the rate change, they should contact a Customer Service Representative at City Hall 467-2000.

Thunder Bay Hydro and Kenora Hydro Set to Explore Merge

Thunder Bay, ON – Today, a Memorandum of Understanding (MOU) between Thunder Bay Hydro Electricity Distribution Inc. (Thunder Bay Hydro) and Kenora Hydro Electric Corporation Ltd. (Kenora Hydro) has been signed to authorize the exploration of a merger between the two utilities.

“The current technological and regulatory environment offers both opportunities for and challenges to local electricity distribution companies that might be better addressed through an integration of resources,” says Dave Sinclair, President and CEO of Kenora Hydro. “Our two utilities have already worked together in areas such as conservation, back office support and the acquisition of Smart Meter Technology. We share common values and have agreed on some vital common objectives as we explore the possibility of a merger.”

“A number of Ontario LDC’s are currently exploring or undertaking consolidation in order to achieve economies of scale and enhance their capability to serve customers in an industry that continues to become more complex,” points out Robert Mace, President and CEO of Thunder Bay Hydro. “As this complexity continues, larger, better resourced utilities will be better positioned to effectively and efficiently meet the needs of our customers.”

The two utilities will now begin a process of analyzing the potential advantages and feasibility of how their customers, municipal shareholders and other stakeholders might benefit through such a merger. This analysis will include consultation with customers and shareholders in both Kenora and Thunder Bay.

A copy of the MOU will be made available on the websites of both utilities.
Ultimately any recommendation resulting from this analysis to merge the utilities will require the approval of both the Corporation of the City of Kenora and the Corporation of the City of Thunder Bay, who are the municipal shareholders of each company.

Kenora Hydro has 14 employees who are dedicated to the delivery of electricity to its 5,600 customers in the City of Kenora, Ontario. Thunder Bay Hydro has 130 employees who service electrical distribution to over 50,000 customers in the City of Thunder Bay.

Both Local Distribution Companies are located in Northwestern Ontario and are owned by their respective municipalities.

For More Information –
Thunder Bay Hydro
Eileen Dias, Communications and Events Coordinator
Thunder Bay Hydro 807-343-1141

Kenora Hydro
Dave Sinclair, President and CEO
Kenora Hydro Electric Corporation Ltd. 807-467-2075

Objectives of Merge
The Memorandum of Understanding between Thunder Bay Hydro and Kenora Hydro authorizes the evaluation of whether or not to merge the two municipally owned electricity distribution companies. It includes the following objectives of such a merge:

  •  A merged company will continue to be owned by the Municipal Shareholders.
  • The merge would create a Northwestern Ontario based entity with local accountability and ownership. The entity will maintain a physical presence in each of the Parties’ service territories.
  • The merge should create opportunities for efficiencies through economies of scale, innovation for the benefit of ratepayers, and competitive advantages in all relevant service territories, while sharing best practices across all facets of the business.
  • That Municipal Shareholder value would be maximized now and in the future and that all such shareholders are treated fairly, while preserving asset value.
  • The Parties would ensure that the OEB’s “no harm” to ratepayers test is met.
  • Customer service levels would need to meet or exceed existing customer service levels of each Party.
  • Existing employees would be treated fairly and may benefit from increased employment opportunities.
  • The Parties would ensure that the existing focus on employee and public safety is maintained or enhanced.
  • The economic development and social and environmental needs of each community  would continue to be served.

The full text of the Memorandum of Understanding will be made available through each utility’s website.

City Introduces Recycle Coach™ App

A Guide to Recycling and Waste Collection

The City of Kenora is pleased to introduce the Recycle Coach™ app and website plug-in to assist our residents with recycling and waste collection. This is being announced in celebration of Waste Reduction Week in Canada.

Developed by Recycle Coach™, the free app provides residents with a full range of information normally found on the City’s website. Once residents have downloaded the free Recycle Coach™ app, it will give full access to special recycling features, including a search function called “What Goes Where” that lets residents quickly find out what to do with regular and out-of-the-ordinary items. Plus there are many other tips on recycling and reducing waste. Reminders can be set for regular recycling and waste collection, and alerts are built in for House Hazardous Waste days, Christmas tree recycling, and more.

“This is a new way for the City to connect with residents about our resource recovery and waste diversion programs. We hope this tool will encourage residents to recycle more often and answer questions they may have about recycling and waste diversion,” says Mukesh Pokharel, Environmental Division Lead.

The recycling and waste diversion programs in place now are very successful. Between January and October this year, the City has diverted 1,100 tons of recycling materials (cardboard, paper, comingle), 57 tons of electronics, and almost 45 tons of hazardous waste from the landfill. The newly established hazardous waste depot at the Transfer Station ran very smoothly throughout the summer, which closed for the season at the end of September and will reopen in early June next year.

City of Kenora is adding the Recycle Coach™ app and website plug-in to its communication outreach activities. We will continue to have information on, and distribute printed materials for residents who prefer traditional promotional and educational materials.

Kerri Holder, Communications Clerk 807-467-2191

Be Thankful for the Environment This Thanksgiving

Did you know?

The volume of Canadian household waste increases up to 45% between Thanksgiving and New Year’s Day.  That’s an average of 110pounds of garbage per person!

How can you make a difference?

Shop smart for your family gathering

  • Use reusable shopping bags at the grocery store
  • Buy in bulk. Buying a big bottle of juice for example (instead of individually packaged smaller cartons) is a good way to cut down on the amount of material you will need to recycle
  • Invest in a roasting pan rather than disposable pans

 Plan Ahead

  • Use reusable plates, cutlery and napkins.  Stay away from disposal dinnerware and try your best to use cloth napkins that you can throw in the washer after your gathering is over.
  • Decorate with natural materials like tree branches and berries
  • Have a designated recycling bin for your guests to use while at your party
  • Practice portion control for your guests. By planning these portions ahead of time, you will find that you have less leftovers and also less food waste.

Freeze, re-use or giveaway leftovers

  • Give guests leftovers to take home
  • Donate to the local shelter or soup kitchen
  • Try your leftovers in a new recipe!
  • Compost your food waste

 *Thanksgiving tips from Recycle Coach



Don’t forget! You can also drop off your compostable yard waste such as leaves, brush, and grass clippings for no charge at the City of Kenora Transfer Station, 401 Mellick Ave until October 31st.  Remember to place these materials in a compostable bag such as environmentally friendly paper bags.

Have a safe and enjoyable weekend!


All City offices, buildings and facilities will be closed on Monday October 10th for Thanksgiving holiday.
Call 467-2080 for after hours troubles.

City Launches Emergency Notification System Kenora Alerts

The City of Kenora is now working with Everbridge, the worldwide leader in unified critical communications, to keep residents, staff and emergency personnel safe and informed with quick and reliable emergency notifications and public notices.  City will begin using Kenora Alerts to communicate with citizens during emergencies and other significant incidents.

The Everbridge emergency notification system will be used to alert Kenora residents about a variety of events, ranging from fires, floods, sever weather and other emergencies, to other public notices, such as major road closures and significant boil water advisories.  Messages will be sent to residents on their preferred contact paths—cell phone, text message, home phone, e-mail, and more—to ensure real-time access to potentially lifesaving information.

City of Kenora utility customers (hydro, sewer & water) have been automatically subscribed to emergency alerts with the phone number or e-mail address on file, however all residents and businesses are encouraged to self-register immediately to receive these alerts.  The Everbridge system allows residents to customize which alerts they want to receive and by which method they want to receive the messages.

“We have a commitment to ensure public safety, community awareness and emergency response. To uphold this, when critical information and public service announcements are available, we need to reach our residents as quickly and reliably as possible,” said Todd Skene, Emergency Management Coordinator. “The Everbridge emergency notification system allows the City to disseminate this information across all types of devices, ensuring residents have access to real-time public information when they need it the most.”

“A resilient, comprehensive critical communications system is an essential tool for cities that need to notify thousands of residents and businesses rapidly and efficiently,” said Jaime Ellertson, CEO of Everbridge. “Everbridge is proud to have been selected by the City of Kenora as a critical component of its public safety and emergency response program.”

Register for Kenora Alerts now.  To sign up on-line, look for the Everbridge Kenora Alerts button on the City website.  To make arrangements to sign up in person, contact Kerri Holder, Communications Clerk at 467-2191 or

Kerri Holder, Communications Clerk 807-467-2191



About Everbridge

Everbridge provides a unified critical communication suite that helps clients be better prepared, make better decisions, and respond quickly and confidently during disruptive events. When an incident happens, whether it’s a natural disaster or an IT service outage, we automate communications to ensure that the right messages get to the right people at the right time. Widely recognized by analysts as the market leader, Everbridge solutions are trusted by clients in all major industries and government sectors to connect with over 50 million people around the world. For more information about Everbridge, visit, read the company blog,, and follow on Twitter and Facebook.

Beaches, Parks & Trails

The City of Kenora,  along with consultants Scatliff + Miller + Murray Inc., would like to thank stakeholders, representatives of community organizations, and the public who contributed to the 2016 Kenora Beaches, Parks and Trails project plan through phone interviews, focussed meetings, and the public open house.

Strategic planning ensures that the City of Kenora is best positioned to secure funding,  from other levels of government, local organizations and community donors with shovel-ready projects such as those envisioned in the 2016 Kenora, Beaches Parks and Trails Plan.

The 2016 parks’ conceptual site plans support the City of Kenora Official Plan (2015) and City of Kenora Vision 20/20 Strategic Plan which both identify Kenora’s goals of becoming an “inclusive, sustainable, healthy, four-season lifestyle community with a healthy economy that welcomes all, and respects the Aboriginal peoples and traditions so that generations can thrive, prosper, and contribute to meaningful lives.” Particular focus was placed on the 2016 parks’ conceptual site designs to be fully accessible in order to create park spaces that are inclusive and which will provide equal opportunity for all ages and abilities as identified in ‘The City of Kenora 2014 – 2019 Accessibility Plan’ & ‘Ontarians with Disabilities Act’ (2005).

If you are interested in collaborating with the City of Kenora on one of the projects found within the 2016 Kenora Beaches, Parks & Trails Plan, please contact Andrew Glassco, Manager of Community and Development Services via email:

Lights Camera Action! Announcing the City of Kenora You Tube Channel

The City of Kenora is pleased to announce that all City Council meetings will be available for the public to view on the City of Kenora YouTube Channel.  The link can be found on the City’s portal under the City Council tab.

Council meetings take place on select Tuesdays each month and the set schedule can be seen in the Council Calendar.  The Committee of the Whole (COW) Council Meeting is held first to allow for open discussion.   Council can ask questions and gather further information on recommendations brought forward by City management.   This is a great platform for presentations and deputations from various interest groups and individuals from the public also.    This meeting is a less formal, information gathering style meeting.

The Council Meeting follows COW and this is when members of Council vote on recommendations making final decisions.    This meeting has a formal purpose to enact legislation.  By-laws are adopted, regulations accepted, and policies set.

At this time, the July 19th Council meeting is the only broadcast available for viewing.  Keep checking the Channel as more 2016 meetings will be posted soon!