Water and Wastewater Rate Increase Effective January 2019

To All Consumers of City of Kenora Water and Wastewater Services

Please be advised that effective January 1, 2019, City of Kenora water and wastewater rates will increase by 5.5% for all residential and commercial consumers. The water cost will be set at $1.51 per cubic meter or per 1000 litres. This rate together with the fixed cost and wastewater cost will change an average monthly bill for residential consumption (based on an average of 15 cubic meters of water) from $127.22 to $134.26. This increase will allow the City to continue to replace existing assets, begin to address the infrastructure deficit, and improve revenue stability.

Consumers may direct questions about billing or the rate change to a Customer Service Representative at City Hall 467-2000.

Door-to-Door Water Testing Scam

Please be advised door-to-door salespersons are making their way around local neighbourhoods in Kenora asking to enter homes. Once inside, they want to see water lines to install filtration systems, as well as perform a water test showing that the water is unsafe. They are also asking the home owner to fill out an online application and sign a contract while they wait.

The Province of Ontario has banned door-to-door sales since March 1, 2018.  Therefore, door-to-door sales companies are not permitted to solicit business in the City of Kenora and residents should not feel pressure to sign a contract or engage in any water testing.

The City of Kenora drinking water quality must meet strict provincial standards and is regularly tested. Our water is completely safe for human consumption.

Do not let anyone you do not know into your home. Call the OPP if you feel you are in danger.