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Important Notice to Consumers of City of Kenora Water and Wastewater Services

Please be advised beginning August 12, 2019, Corix Water Services Inc will be performing a Unidirectional Flushing Program on the City of Kenora watermain system. Flushing will take place Monday through Saturday, between 8 a.m. and 5 p.m., as per the following tentative schedule:

Day 1, 2 and 3
August 12-14
Lakeside
Area between River Drive and Golf Course Road
Day 4 and 5
August 15, 16
Pine Portage Road
Area south of Rocky Heights
Day 6, 7, 8 and 9
August 17, 19–21
Downtown
Area up to north of Fourth Street North
Day 10
August 22
Railway Street Area
Day 11, 12 and 13
August 23, 24, 26 
North of Ninth Street North
West end of Rabbit Lake Road
Day 14
August 27
Valley Drive
Pinecrest Area
Day 15
August 28
Rest of the Rabbit Lake Road
including Birchwood Crescent Area
Day 16
August 29
South of Ninth Street North in between Thirteenth Avenue North and Airport Road
Day 17
August 30
Airport Road
Area between Rabbit Lake Road and Dean Street

Note: This schedule is very preliminary and may be changed or altered later.

During the flushing process, there should be no interruptions to water service. Common and temporary effects of the flushing process include a slight drop in water pressure and discoloured water.

Consumers can expect that their water will become cloudy or slightly discoloured with either a yellow, red, or brown tint. The discoloured water may cause alarm at first; however, there is no health risk, and the water is safe to consume.

During this time, it may be more appealing to postpone household cleaning, laundry, or food preparation.  DO NOT DO LAUNDRY on the day flushing is occurring! Wait at least 24 hours after flushing has occurred before doing laundry. Prior to doing laundry check the water color at various taps within your home, to ensure it is running clear, prior to doing laundry. Failure to follow these instructions may result in permanent damage to clothing

Upon the completion of the flushing program, consumers should open a cold water tap for a few minutes until the water appears clear, and the pressure returns to normal once again.

If the water does not clear or if water pressure does not return, please contact:

  • Jeremy Clark, Corix Water Services’ Lead Operator, at 416-896-9737;
  • City of Kenora, Water and Wastewater Division: Ray Lindquist at 807-467-2149 or Biman Paudel at 807-467-2296; or
  • After-hours assistance at 807-466-1290.

The City apologizes for any inconvenience this may cause and appreciates your patience during this important maintenance program.

August 19, 2019 Watermain Flusing Schedule Change

Unidirectional Flushing Program FAQs

  • What is a Unidirectional Flushing (UDF) Program?

    Unidirectional Flushing (UDF) is a method of cleaning the water mainlines through a network of flushing sequences, with the water being discharged from a fire hydrant. A UDF program involves closing valves in a specific sequence to create water movement in one direction while opening specific fire hydrants at the end of that sequence. The UDF technique allows higher water flow velocities by isolating certain sections of water mains.

  • What is the benefit of UFD Program?

    The UFD technique helps to dislodge and remove deposits and sediment that accumulate in the water mains.

  • How will I be affected?

    In most cases, there will be no noticeable changes to your water delivery during the UDF process. In some cases however, homes may experience a temporary slight drop in water pressure and/or coloured water. Consumer should not experience an interruption in water service during the flushing process.

  • What if the water is coloured?

    Due to varying velocities and flow rates in the water system, consumers may experience slightly discoloured water, which at times is unavoidable. Under most circumstances, you can run the taps for a few minutes after the flushing is completed and the water should be clear.  Such coloured water does not pose a health hazard; however, iron (red water) and manganese (black water) may be stirred up within the water system during the flushing procedures and could cause laundry and other essentials staining. This could also be aesthetically un-pleasant. Since flushing activities will take place between the hours of 8:00 am and 5:00 pm, Monday through Saturday, residents, are advised not to use water for laundry during such period if possible.

  • How can I check to see if my water is cleared up?

    Run your cold water tap (screen removed) for a few minutes. This should allow the system to flow with clear water.

  • What should I do if my water does not clear up?

    If the coloured water does not clear up after running your cold water tap (screen removed) for a few minutes and/or if there is any other issue, please call Jeremy Clark, Corix Water Services’ Lead Operator at 416-896-9737. During regular business hours, call City of Kenora Water and Wastewater Division: Ray Lindquist at 807-467-2149 or Biman Paudel at 807-467-2296, or 807-466 1290 after hours for additional assistance.

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